Purchasing Information

PURCHASING INFORMATION

PURCHASING ONLINE

TO MAKE A PURCHASE, SIMPLY CLICK THE "ADD TO CART" BUTTON NEXT TO THE DESIRED PRODUCT TO PLACE IT IN YOUR SHOPPING BAG. FOLLOW THE DIRECTIONS THROUGH THE CHECKOUT PROCESS TO COMPLETE YOUR ORDER.

WE WILL MAKE EVERY EFFORT TO PROCESS ANY ORDER PLACED BY 1PM EASTERN TIME, MONDAY-FRIDAY SAME-DAY.  ANY ORDER PLACED AFTER 1PM EASTERN TIME WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. ORDERS PLACED AFTER 1PM ON FRIDAY WILL PROCESS ON THE FOLLOWING MONDAY (OR TUESDAY, IN THE EVENT THAT THE MONDAY IS A BANK HOLIDAY.)

YOUR ITEM IS MADE-TO-ORDER IN NYC, MEANING AFTER IT IS PROCESSED, IT WILL GO INTO THE REEM ACRA ATELIER WHERE WE WILL TAILOR YOUR GARMENT according to your order. the making of your special piece may take our team some time. We will send you an email with details as soon as we have your timeline in place.

ONLINE PURCHASES MAY BE MADE FOR DELIVERY TO AN ADDRESS WITHIN THE U.S., INCLUDING ALASKA AND HAWAII. WE DO NOT SHIP TO P.O. BOXES OR APO/FPO ADDRESSES THAT ARE NOT AVAILABLE THROUGH UPS.

PRODUCT AVAILABILITY

ALL PRODUCTS ARE SUBJECT TO AVAILABILITY, AS WE HAVE LIMITED EDITION FABRICS AND EMBROIDERIES THAT ARE USED FOR EACH PIECE. WE RESERVE THE RIGHT TO LIMIT THE QUANTITY OF PRODUCTS WE SUPPLY, SHIP ONLY PART OF AN ORDER OR DIVIDE ORDERS INTO MULTIPLE SHIPMENTS. WE ALSO RESERVE THE RIGHT TO ALTER THE TERMS OR DURATION OF ANY SPECIAL OFFERS OR SALE PROMOTION. ALL ORDERS ARE SUBJECT TO ORDER AND ADDRESS VERIFICATION AND CREDIT APPROVAL. ONCE YOUR ENTIRE ORDER IS SUBMITTED, YOU WILL RECEIVE AN ORDER CONFIRMATION. IF YOU DO NOT RECEIVE THIS CONFIRMATION, THE ORDER MAY NOT BE PROCESSED.

PRODUCT PRICING

WHILE WE USE REASONABLE EFFORTS TO PROVIDE ACCURATE PRICES ON OUR WEBSITE, ERRORS MAY OCCUR. IF WE DISCOVER AN ERROR IN THE PRICE OF THE MERCHANDISE YOU HAVE ORDERED, WE WILL GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELING IT. IF WE ARE UNABLE TO CONTACT YOU, WE RESERVE THE RIGHT TO CANCEL THE ORDER. TITLE TO PRODUCTS YOU ORDER ON THIS WEBSITE AND RISK OF LOSS OR DAMAGE TO PRODUCTS, PASSES TO YOU UPON DELIVERY, PROVIDED THAT WE HAVE RECEIVED PAYMENT IN FULL FOR THE PRODUCTS.

PLEASE NOTE THAT DISCOUNT/PROMOTIONAL CODES CANNOT BE APPLIED TO SALE MERCHANDISE, accessories, NOR PERSONALIZED PRODUCTS. DISCOUNT/PROMOTIONAL CODES ARE VALID FOR ONLINE ORDERS ONLY AND CANNOT BE REDEEMED IN STOREs. DISCOUNT/PROMOTIONAL CODES CANNOT BE APPLIED TO PRIOR OR PENDING PURCHASES.  PROMOTIONAL CODES RECEIVED FOR SUBSCRIBING TO OUR SMS MARKETING PROGRAM ARE VALID ON YOUR FIRST PURCHASE AND WILL NOT BE REINSTATED IN THE EVENT YOU RETURN YOUR ORDER.

PAYMENT METHODS

REEM ACRA ACCEPTS THE FOLLOWING FORMS OF PAYMENT FOR ONLINE PURCHASES. PLEASE NOTE THAT THE PAYMENT METHODS AVAILABLE AT CHECKOUT DEPEND ON THE SELECTED CURRENCY, BILLING COUNTRY AND SHIPPING COUNTRY.

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS
  • DISCOVER
  • APPLEPAY
  • GOOGLE PAY
  • PAYPAL
  • META
  • DINERS CLUB
  • SHOPPAY

UPON PLACING YOUR ORDER, YOUR CREDIT CARD WILL BE AUTHORIZED FOR THE TOTAL AMOUNT OF THE TRANSACTION.  ONCE WE HAVE VERIFIED YOUR CARD DETAILS, YOUR ACCOUNT WILL BE CHARGED.

DISCOUNT/PROMOTIONAL CODES ARE VALID FOR ONLINE ORDERS ONLY AND CANNOT BE REDEEMED IN STORES.

SALES TAX

REEM ACRA CHARGES STATE, LOCAL AND COUNTY TAXES BASED ON EACH STATE'S REQUIREMENTS.

SHIPPING ONLINE ORDERS

ALL ONLINE PURCHASES ARE SHIPPED VIA ups WITH SIGNATURE REQUIRED. FOR SECURITY REASONS, ALL REEMACRA.COM PURCHASES WILL REQUIRE AN ADULT SIGNATURE UPON DELIVERY. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES THAT ARE NOT AVAILABLE THROUGH UPS.

DELIVERY TIMES MAY VARY DEPENDING ON SHIPPING LOCATIONS. WHEN ESTIMATING THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW 10 BUSINESS DAYS TO PROCESS YOUR MADE-TO-ORDER ITEMS FOR SHIPMENT IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD.

ORDERS ARE PROCESSED FROM MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. REEM ACRA IS NOT RESPONSIBLE FOR UNANTICIPATED DELAYS.

DOMESTIC SHIPPING OPTIONS & FEES

ENJOY COMPLIMENTARY GROUND SHIPPING ON U.S. ORDERS. DUE TO OUR PIECES BEING MADE-TO-ORDER, REEM ACRA DOES NOT OFFER OVERNIGHT OR NEXT-DAY SHIPPING. SUNDAY AND HOLIDAY DELIVERY IS NOT AVAILABLE. RETURN SHIPPING FEES FOR EXCHANGE ITEMS TO BE PAID BY THE CUSTOMER.

UPS SHIPPING FEES:

  • GROUND SHIPPING: COMPLIMENTARY (Please allow 5-7 business days for shipping)
  • THREE-DAY after order is complete: $30
  • TWO-DAY after order is complete: $40
  • SATURDAY DELIVERY: $55 (where available)

TRACKING

YOUR UPS ORDER TRACKING INFORMATION IS PROVIDED IN AN EMAIL WITH YOUR ORDER SHIPPING CONFIRMATION. YOU CAN TRACK YOUR ORDER ON UPS. IF YOU STILL HAVE QUESTIONS OR THERE IS A DISCREPANCY WITH YOUR ORDER, PLEASE RETAIN ALL DOCUMENTATION AND PACKAGING, AND CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO CUSTOMERSERVICE@REEMACRA.COM US ORDERS CAN ALSO BE TRACKED BY SIGNING INTO YOUR ACCOUNT.