FAQ's
FREQUENTLY ASKED QUESTIONS
WHERE CAN I FIND AN AUTHORIZED REEM ACRA BOUTIQUE?
REEM ACRA MERCHANDISE CAN BE FOUND AT THE REEM ACRA ATELIER AND FINE RETAILERS AROUND THE WORLD. REACH OUT TO CUSTOMERSERVICE@REEMACRA.COM TO FIND A RETAILER NEAR YOU.
WHAT IF I FIND A DISCREPANCY ON YOUR SITE?
OUR GOAL IS TO PROVIDE COMPLETE, ACCURATE, AND UP-TO-DATE INFORMATION ON OUR WEBSITE. UNFORTUNATELY, IT IS NOT POSSIBLE TO ENSURE THAT ANY WEBSITE IS COMPLETELY FREE OF HUMAN OR TECHNOLOGICAL ERRORS. THIS WEBSITE MAY CONTAIN TYPOGRAPHICAL MISTAKES, INACCURACIES OR OMISSIONS, SOME OF WHICH MAY RELATE TO PRICING, AVAILABILITY, OR OTHER PRODUCT INFORMATION. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OMISSIONS, INCLUDING AFTER AN ORDER HAS BEEN SUBMITTED AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE.
WILL I BE CHARGED SALES TAX ON MY REEMACRA.COM PURCHASE?
REEM ACRA CHARGES STATE, LOCAL AND COUNTY TAXES BASED ON EACH STATE'S REQUIREMENTS.
HOW MUCH DUTIES AND TAXES WILL I HAVE TO PAY?
INTERNATIONAL ORDERS PLACED THROUGH REEMACRA.COM ARE DDU (DELIVERED DUTY UNPAID). FOR ALL DDU SHIPMENTS, ANY APPLICABLE DUTIES, TARIFFS, AND TAXES WILL BE COLLECTED AT THE DESTINATION’S POINT OF ENTRY AND ARE THE RESPONSIBILITY OF THE CUSTOMER. AS EACH COUNTRY HAS UNIQUE CHARGES, PLEASE REVIEW UPS.COM OR CONTACT YOUR LOCAL SHIPPING OFFICE FOR MORE INFORMATION.
WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME ITEMS?
DUE TO INTERNATIONAL TRADE AGREEMENTS AND STATE LAWS, SELECT ITEMS SUCH AS CERTAIN EXOTIC SKINS CANNOT BE SHIPPED TO CALIFORNIA OR OUTSIDE THE UNITED STATES. FURTHER QUESTIONS REGARDING SHIPPING RESTRICTIONS, PLEASE CONTACT CUSTOMERSERVICE@REEMACRA.COM.
HOW CAN I TRACK MY ORDER?
U.S. ORDERS
YOUR UPS ORDER TRACKING INFORMATION IS PROVIDED IN AN EMAIL WITH YOUR ORDER SHIPPING CONFIRMATION. YOU CAN TRACK YOUR ORDER ON UPS.COM. IF YOU STILL HAVE QUESTIONS OR THERE IS A DISCREPANCY WITH YOUR ORDER, PLEASE RETAIN ALL DOCUMENTATION AND PACKAGING, AND CONTACT US IMMEDIATELY BY SENDING AN EMAIL TO CUSTOMERSERVICE@REEMACRA.COM. ORDERS CAN ALSO BE TRACKED BY SIGNING INTO YOUR ACCOUNT.
IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?
FOR SECURITY REASONS, ALL REEM ACRA ONLINE PURCHASES ARE SHIPPED VIA UPS AND REQUIRE AN ADULT SIGNATURE UPON DELIVERY. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES THAT ARE NOT AVAILABLE THROUGH UPS. DELIVERY TIMES MAY VARY DEPENDING ON SHIPPING LOCATIONS. WHEN ESTIMATING THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW 10 BUSINESS DAYS TO PROCESS YOUR MADE-TO-ORDER PIECES FOR SHIPMENT IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD. ORDERS ARE PROCESSED FROM MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. REEM ACRA IS NOT RESPONSIBLE FOR UNANTICIPATED DELAYS.
I’VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?
TO RESET YOUR PASSWORD, FOLLOW THE "FORGOT PASSWORD" INSTRUCTIONS ON THE MY ACCOUNT PAGE. PLEASE NOTE, FOR SECURITY REASONS WE ARE UNABLE TO SEND YOUR OLD PASSWORD VIA EMAIL.